Shipping Information

We offer shipping at the following rates within Australia via our delivery partner Australia Post: standard shipping flat rate $18, and express shipping flat rate $25.

Orders are carefully picked and packed by hand, then dispatched from our Sydney warehouse. Please allow 1-2 business days to process your order. Estimated delivery times are calculated from the time of dispatch and can vary, especially during busy periods. Once your order is dispatched you will receive an email with tracking information (please also check your junk folder).

In the unlikely event that any item/s in an order are subjected to unexpected delays you will be contacted via email or by telephone to advise that the item/s have been placed on back order and to be provided with an expected delivery date. At this time, you can either cancel the items from your order or wait until the backordered item/s are back in stock.

Acceptance of order

At the time of placing an order, The Essential Ingredient will send you a confirmation email with the details of your order. This is not an acceptance of your order. Orders are only accepted when The Essential Ingredient accepts and ships the order. The Essential Ingredient reserves the right to accept or decline, in whole or in part, any order placed.

Incorrect information, attempted delivery and lost orders

Where a delivery address is incomplete, incorrect or otherwise undeliverable, or where the delivery service has attempted but been unable to successfully complete delivery, our postage providers may charge additional fees for parcel returns and collections. These fees will be charged to the customer prior to the re-release of the order. The Essential Ingredient will make contact with the customer in these instances to confirm delivery details prior to processing any additional fees (and prior to re-releasing goods).
If an order has been lost while in transit, please contact Australia Post's customer service team on their website or call 13 11 18.