Shipping Information

Orders are carefully picked and packed by hand, then dispatched from our Sydney warehouse. Please allow 1-2 business days to process your order. Estimated delivery times are calculated from the time of dispatch and can vary, especially during busy periods. Once your order is shipped you will receive an email with tracking information (please also check your junk folder).

Shipping is automatically calculated at checkout, based on the number of items and total weight, with service cost options (Standard or Express Service) shown prior to payment.

Due to a large catalogue of products, ordered items can sell out and become unavailable. We will attempt to contact you as soon as possible regarding your amended order and suggest any possible alternatives. At this time, you can either receive a refund for the unavailable items, select an alternative product and pay the difference (an invoice will be supplied on confirmation), or cancel your order.

Acceptance of order

At the time of placing an order, The Essential Ingredient will send you a confirmation email with the details of your order. This is not an acceptance of your order. Orders are only accepted when The Essential Ingredient accepts and ships the order. The Essential Ingredient reserves the right to accept or decline, in whole or in part, any order placed.

Estimated delivery times

Depending on the selected service at checkout (Standard or Express), Australia Post's estimated delivery times are follows:

- Standard Service: From 2 to 8 business days, depending on destination.
- Express Service: From 1 to 4 business days, depending on destination.

Incorrect information, attempted delivery and lost orders

Where a delivery address is incomplete, incorrect or otherwise undeliverable, or where the delivery service has attempted but been unable to successfully complete delivery, our postage providers may charge additional fees for parcel returns and collections. These fees will be charged to the customer prior to the re-release of the order. The Essential Ingredient will make contact with the customer in these instances to confirm delivery details prior to processing any additional fees (and prior to re-releasing goods).
If an order has been lost while in transit, please contact Australia Post's customer service team on their website or call 13 11 18.