COVID-19 UPDATE: Freight carriers are currently busier than usual, so while we strive to meet your delivery expectations, delays may occur.
Delivery provider and associated costs within Australia are calculated by Shippit, a third-party platform, based on:
the specified shipping address
the weight and estimated physical dimensions of the complete order, including packaging
Goods will be dispatched from The Essential Ingredient’s Sydney warehouse within 2 business days of the order being placed. A dispatch email will by sent to the customer from Shippit at the time of dispatch.
In the unlikely event that any item/s in an order are subjected to unexpected delays you will be contacted via email or by telephone to advise that the item/s have been placed on back order and to be provided with an expected delivery date. At this time, you can either cancel the items from your order or wait until the backordered item/s are back in stock.
Please allow 2 – 10 business days for delivery of your goods from the date on which the order is dispatched.
Due to import/export restrictions, The Essential Ingredient currently only delivers within Australia.
International customers please note: While The Essential Ingredient ships only within Australia, we do accept orders placed overseas for delivery within Australia. For assistance, email firstname.lastname@example.org .
Incorrect information and attempted delivery:
Delivery costs are calculated based on the information provided by the Customer at the time of placing the order. Where a delivery address is incomplete, incorrect or otherwise undeliverable, or where the delivery service has attempted but been unable to successfully complete delivery, our postage providers may charge additional fees for parcel returns and collections. These fees will be charged to the customer prior to the re-release of the order. The Essential Ingredient will make contact with the customer in these instances to confirm delivery details prior to processing any additional fees (and prior to re-releasing goods).