No refunds/transfers/credits on cancellations, regardless of illness or a change in personal circumstance.
When purchasing a ticket on someone else’s behalf please ensure the recipient is available on the date the event is due to occur, as their inability to attend does not entitle them to a refund/transfer/credit. If in doubt, a simple option might be for you to purchase a gift card via The Essential Ingredient website, or over the counter in store.
Please enquire as to whether a class can accommodate particular dietary requirements prior to purchase as we’re unable to provide you with a refund/transfer/credit note after the fact.
We reserve the right to alter or cancel a cooking class. In the event of any alterations or cancellations, every effort will be made to contact and accommodate participants. In the event of a class cancellation we are happy to refund the cost of the class to you. Please note, however, that we cannot provide you with a refund of the booking fee if you purchased your ticket online using Eventbrite. If the class is rescheduled and you are unable to attend you will also be entitled to a full refund. Every effort will also be made to reschedule the class within 30 days of its original date.