This Returns Policy governs all orders placed through The Essential Ingredient’s Online Store. To enquire about returning a product purchased in-store, please contact the store directly.

The Essential Ingredient is dedicated to providing products of the highest quality. We are confident you will love everything you have ordered, but if something isn’t right, please let us know.

The Essential Ingredient will only accept returns for the following scenarios:

  • Goods damaged or faulty prior to delivery.
  • Goods that vary from their description on this website.
  • Goods supplied incorrectly.

Our quality control teams inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty or damaged product, please contact us to arrange a free return delivery and replacement or refund.

Returns Process:

Note: Please do not return any goods prior to making contact with us (Contact us).

Please return the product/s to us in the original condition within 10 days of receipt, including a copy of your receipt, and we will replace or refund your purchase using the original payment method.

Please indicate a reason for your return, using the provided detail on your packing slip. Along with this please indicate your preferred remedy.

All returns should be sent with supporting documentation in original or appropriate packaging to:

THE ESSENTIAL INGREDIENT
PO Box 7398
Alexandria, NSW, 2015

For any additional information on our return policies, please contact us on (02) 9557 2388, or e-mail us at onlineshop@essentialingredient.com.au.